Privacy Policy

Soundmate controller app is operated by Soundmate Ltd. (“Soundmate”) values and respects your privacy and is committed to protecting your personal data.

Soundmate Ltd. (“Soundmate”) values and respects your privacy and is committed to protecting your personal data.

Soundmate Ltd. built the Soundmate app as a Free app. This SERVICE is provided by Soundmate Ltd. at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.

This privacy policy explains how we use and protect your personal data that you give us, your privacy rights and how the law protects you.

This privacy policy was last updated in Oct 2022. We may update this policy at any time by amending this page. You should check this page from time to time to review any changes we have made.

What personal data we collect

We may collect information from you in the course of our business including through your use of our website, your relationship or interactions with our staff or when you engage us in the provision of services.

The personal data that we process includes:

• Contact information including email and phone number

• Basic information including name (including your name prefix or title), job title and the company you work for

• Marketing information including preferences in receiving marketing from us and our Science Group companies

• Technical information including IP address, operating system, web browser and other technology on the devices that you use to access our website.

• Information you provide as part of an enquiry into our services

• Information you provide as part of your job application and during an interview

• Any other information which you may provide to us

Where relevant, we hold limited sensitive personal data relating to your access and dietary requirements if you are visiting our premises.

How is your personal data collected?

• Contact forms – we collect information when you fill in forms on our website or contact us via email, phone or letter

• Services – we collect information from you when you provide it to us in the course of us providing you with services

• Personal interactions – we collect information from you when you interact with our staff in person, or via email, telephone, video-conferencing or any other form of communication

• Automated technologies – we collect information about you automatically via technology tools such as cookies and similar technologies

• Third parties – we may collect information about you from publicly available sources, your references, business-to-business market intelligence companies and other service providers

Purposes for which we will use your personal data

We collect information from you in the course of our business including through your use of our website, your relationship or interactions with our staff or when you engage us in the provision of services for the following purposes:

• To provide services and/or information to you

• To fulfill our legal and regulatory requirements including establishing, exercising or defending legal claims

• To respond to your requests, enquiries or complaints

• To manage and administer our relationship with you and our clients

• To transmit personal data inside of Soundmate companies businesses for internal administrative, organizational and operational purposes

• To prevent and detect fraud and other criminal offenses

• To ensure network and information security

• To host, maintain and improve our marketing communications website

We also use your personal data for:

Direct Marketing

We use your personal data to send you marketing communications about services, publications, science & technology industry updates, events, courses, surveys, promotions and competitions by Soundmate Ltd. and to display content that we believe may be of interest to you.

We will only contact you for these marketing purposes in accordance with our legitimate business interests or where you have explicitly agreed to this. Your agreement to the use of your personal data for these purposes is optional and if you do not wish to provide your agreement, your visit and use of our website and/or provision of services by Soundmate company will not be affected.

We use a relationship management tool (where legally permissible) to assess the strength of the relationships between Soundmate and our clients or potential clients based on the frequency of the email contact between them. We use that information in order to assess, analyze and improve the services that we provide.

We also use business-to-business market intelligence providers (where legally permissible) to build our business contact networks. We use that information in order to specifically target relevant business prospects to promote our client services.

You have the right to request us not to use your personal data for marketing communications by emailing us at developer@soundmate.info. You can also opt out of receiving electronic communications by clicking on the ‘unsubscribe’ link at the bottom of any such electronic communication or through following the opt-out instructions provided in any marketing communication.

Legal basis for using your personal data

We will only use your personal data when the law allows us to. In particular, we will use your personal data:

• Where it is necessary for our legitimate business purposes provided it does not override your rights and freedoms

• To perform a contract such as providing you with services

• To comply with legal and regulatory obligations including for the establishment, exercise or defense of legal claims

• Where we have received your unequivocal consent

How long we keep your personal data

We keep your personal data only for as long as necessary for the purposes for which it was collected, to provide you with services, for legitimate business interests, in accordance with contract, and where required or allowed under law

Who we share your personal data with

Any personal data that you share with Soundmate Ltd, may also share your information with trusted third parties where we are legally permitted to do so in accordance with this privacy policy and/or in accordance with our contractual arrangements agreed with you including:

• Professional advisors including lawyers, insurers and auditors

• IT and website service providers including Google Analytics

• Third party suppliers to help provide services to you subject to the agreed contractual terms between you and us

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow external third party providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also provide your information to selected third party suppliers when providing services as part of the agreed contractual terms. By agreeing to our contractual terms, you explicitly consent to us providing the third party suppliers with your personal data for the purpose of us completing our obligations under those contractual terms.

We may also provide your information to regulators and law enforcement agencies where we are legally required to do so and where necessary for the purposes of preventing and detecting fraud or other criminal offenses. If legally permitted, we will use reasonable efforts to notify you prior to disclosing your information to such parties.

Which countries do we transfer your personal data to?

We may share your personal data within Soundmate Ltd. group companies who are based in the Hong Kong, Europe and China in accordance with this privacy policy and/or in accordance with contractual arrangements agreed with you.

We may also transfer your personal data outside the Hong Kong, Europe and China to other third parties in accordance with this privacy policy and/or in accordance with contractual arrangements agreed with you. Please see the section on “Who we share your personal data with” for more information.

However, we shall only transfer your personal data outside the Hong Kong, Europe and China if one of the following conditions apply:

• The transfer is to a country that has been deemed to provide an adequate level of protection for your personal data;

• You have consented to this; or

• There is another legal basis on which we are entitled to make the transfer.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the Hong Kong, Europe and China.

How we protect your personal data

Our service is hosted on servers in the Hong Kong, China and/or European Economic Area. We have appropriate physical, electronic and managerial security measures in place to protect against loss, misuse or unauthorized access to your personal data. We use network access control technology to limit access to the systems on which personal data is stored, and our IT team monitor for possible vulnerabilities and attacks. However as the transmission of information via the internet is not completely secure, we cannot guarantee the security of your information transmitted to our website.

We note that the information you provide may be confidential and we will not sell or otherwise make your personal data commercially available to any third party except that we may share information with third parties. Please see the section on ‘Who we share your personal data with’

We have put in place procedures to deal with any suspected personal data breach and will notify you and the HK Information Commissioner’s Office where we are legally required to do so.

Your rights regarding your personal data

You have the right (subject to certain exceptions) to:

• Access, correct, delete, update, rectify or restrict your personal data

• Object to our use and processing of your personal data or withdraw consent that you have previously given

• Request the transfer of your personal data to you or a third party

• Ask any questions about our use and processing of your personal data

If you would like to do any of the above, please email us at developer@soundmate.info and we will provide you with all rights that you are entitled to in respect of your personal data and any exceptions that may apply.

Please note that we may ask for further information from you in order to prove your identity before disclosing any personal data to you. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request. If a third party emails us in relation to the above purporting to act on your behalf, please note that we will require evidence from you and/or the third party that you have authorized them to act on your behalf in this way. We may also contact you directly in order to verify this authorization.

If you are unhappy with the way that we have handled your personal data, you have the right to make a complaint to the authority responsible for data protection in the country that you are based. Contact details should be available online or you may alternatively ask us for assistance.

Our contact information

If you have any queries in relation to this policy, please contact us at:

Attention: Soundmate Ltd.

Date Protection Officer

Address: Rooms 1318-19, 13/F, Hollywood Plaza,610 Nathan Road, Mongkok, Kowloon, Hong Kong

Email: developer@soundmate.info